Implementation Project Manager

KMS Lighthouse is looking for a Project Manager to join our expanding Israeli-based team.

As Project Manager, you will implement our solution within enterprise organizations. The Project Manager role will see you participate in onboarding new customers and contribute towards maintaining a high level of satisfaction of existing customers – including the provision of training and support to customers using our products.

Responsibilities:

• Manage project implementations for both new customers and those of our existing clients as their requirements grow
• Engage with our clients through remote meetings, email, phone or via the ticketing system
• Understand our clients’ needs, tackle problems and where necessary escalate the case to the relevant people
• Think creatively about technical issues and provide clients with workarounds when necessary
• Manage changes to the project scope, project schedule when needed
• Provide training to clients about the product and its components
• Keep current on product releases and updates, including attending conferences and training as required to maintain proficiency
  
  

• Fluent English
• Previous relevant experience as a Project manager / Technical Account Manager / Implementation Specialist
• Excellent client-facing and internal communication skills
• A strong ethos towards helping the team win
• Prior experience in SaaS environments (advantage of experience in knowledge management)