Salesforce CPQ Business Application Analyst

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Salesforce CPQ Business Application Analyst, you will be part of the IT Business Applications team, responsible for the architecture and design of the Salesforce CPQ system based on the roadmap and strategic initiatives, work with Portfilio Management and business stakeholders for product related projects and processes. You'll be responsible for ongoing system administration tasks, design and implementation of custom objects and advanced functionalities, provide first-level support to the sales and operations teams, including issue identification and issue resolution/escalation.

How will you make an impact?

• Own the architecture and design of the Salesforce CPQ system. Perform administrative tasks including configuration of products, product rules, price rules and other parts of Salesforce CPQ.
• Maintain the project queue in Salesforce and streamline product go-to-market process within Salesforce.
• Perform ongoing system administration (maintaining user roles, security settings, profiles, automation, and data integrity).
• Work with Product Management and business stakeholders for product related projects, processes (such as: Product Launch, Product Escalation, Enhancement Requests, Beta Program, Pricing Analysis, product-focused systems administration, and End of Life).
• Maintain reporting and dashboards within Salesforce. Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
• Manage dashboards, reports, forms, templates, custom objects, object relationships, fields and layouts.
• Establish and maintain data quality through daily/weekly/monthly/quarterly reporting. Salesforce user administration tasks, including access management, permission sets, role assignments and profile management, etc.
• Provide first-level support to the sales, marketing, service, finance, and operations teams, including issue identification and issue resolution/escalation.
• Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by Salesforce.
• Completes all responsibilities as outlined on annual & quarterly goals.
• Completes all special projects and other duties as assigned.
  
  

Have you got what it takes?

• 4+ years of experience in Salesforce Administration
• 2+ years of experience in Salesforce CPQ Administration
• Salesforce Administrator Certification
• Salesforce CPQ Certification
• High level of English (writing and speaking)
• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting.
• Must be experienced Microsoft Office applications, including MS Word, Excel, Visio and Power Point.
• Must be detailed oriented and have strong problem solving and analytical skills.
• Excellent verbal and written communication skills are essential.
• Able to meet deadlines, communicate delays, clarify ambiguous situations.
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly.
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4909

Reporting into: Manager, Business Applications

Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.