SLA Manager

Job Description

Ceragon Networks, the global innovator and leading solutions provider of 5G wireless transport, is looking for a Service-Level Agreement Executive (SLA Manager).

In this role you will:

• Drive revenue growth year over year by selling SLA to worldwide company customers with full cooperation with the regional sales accounts managers.
• Monitoring SAL Performance for compliance with organizational needs and requirements. Facilitate communication between the BU and customers to define and maintain SLA
• Exciting the regional team and the customers!
• Build strong relationships and negotiate deals with C-level decision-makers.
• Tracking the records of targets, with a deep understanding of the industry and competitive landscape, and a passion for driving business success.
• Develop and update the company SLA agreements and packages for achieving the company’s goals
• Preparing the base for the marketing material including service description documentation
• Funnel, booking, revenue and profit management
• Accountable for ensuring that all service level agreements (SLAs) are delivered according to specifications/guidelines.
• The Service Level Manager will have overall responsibility and accountability
  
  

• Internal: Account Manager, Pre-Sale and Customer Support team.
• External: Customer facing including
  
  

• Bachelor's degree in Management Information Systems, Computer Information Systems, Computer Science, Electronic, Communication
• Good English with highest communication skills and experience with interfacing customers
• Experience of 5+ years on as a sales manager
• Experience of 2+ years as a process Owner.
• Initiate opportunities for services (existing customers and new customers)
• Based on customer needs, present and push our SLA programs
• Identifies challenges on the SLA sales and proposing alternative solution
• Ability to work in a dynamic and demanding environment
• Ability to communicate effectively with all levels of management
• Ability to make complex information accessible
• Demonstrated ability to coordinate cross-functional work teams toward task completion
• Demonstrated effective leadership and analytical skills
• Able to organize people and activities to maximize process efficiency and effectiveness and define metrics to measure process outcomes.
• Excellent communication, teaching, and negotiation skills
• understanding of telecommunication technologies and business considerations
  
  

• SLA or Services sales
• Coming from similar organization / technology
• Shall be sale (and Marketing) oriented with communication skills and business mindset while building our SLA value proposition
• Ability to convey messages – clear and focused
• Open-minded and flexibility in dealing with various tasks
• Target shall be sales oriented (Quota)
• Travels – up to 20%