Lead Escalation Engineer

A successful Fintech company is hiring a Lead Escalation Engineer

- At least 3 years of global escalation management experience or a similar role

- At least 5 years of experience in technical support roles Tier 3 (interacting and escalating directly with engineering and development teams)

- Solid experience supporting Linux-based products (OS Admin or equivalent)

- Project managerial skills and background

- Enjoy working with customers and collaborating with colleagues using excellent communication and problem-solving skills

- High standards of performance and customer service for self and others on the team

- Strong verbal and written English and excellent interpersonal skills

- Excellent communication and leadership skills

- Fluent English (both written and spoken)