Cloud Adoption Manager

Job Description

What You will Do

The CAM role requires strong technical experience to onboard customers, guide on setting up landing zones and share best practices in configuration of cloud infrastructure and other cloud services, to maximise the business value. The CAM is like a Customer Success Manager (CSM), however with this strong technical profile.

TYPICAL ACTIVITIES

Drive a fast and smooth customer activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth. Provide guidance on configuration of Landing Zone in alignment with Architects and Specialists. Equip the customer with the relevant knowledge for early usage. Route technical incidents to the relevant teams and follow up for fast completion of tasks, communicate with customers and achieve customer success milestones.

LEAD THE CUSTOMER’S ADOPTION PLAN

Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization. Supervise and predict consumption fluctuations, define and implement corrective actions. Pro-actively monitor usage trend, coach customer in the FinOps capabilities, synchronise with customer on usage projections vs their budget and project plans, and provide consumption forecast. Assess churn risk (customer or service) and formulate mitigation plan. Detect and flag potential new workloads to account team or new implementation opportunities. Drive Go Live Assurance to guarantee success in this Critical Milestone event for the customer. Energize customers interest by sharing information and facilitate connection with relevant Oracle activities. Share and/or recommend customer/ industry specific standard methodologies & content. Work in demanding realtime customer facing, be able to manage critical issues and deliver the customer resolution and keep the customers happy with the overall service level.

REMOVE BARRIERS

Assure progress and prompt resolution of Support Requests and customer concerns by engaging relevant teams and advocating for customers. Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales…) to formulate a resolution plan. Act as a customer advocate for product features and requirements

Career Level - IC4

Responsibilities

What You’ll Bring

To fulfil the role of a CAM we are looking for individuals matching the following profile: Confirmed experience in Technology Cloud (IaaS and PaaS) engineering roles with a track record of successful Cloud Native customer engagements.

Passionate About Technology With Breadth And Depth Knowledge

• Certified on OCI (or equivalent certifications from competition) – minimum OCI Associate Architect level
• Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus
• IT Market Literacy - able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries
• Proven experience working with cloud native customers, startups and high demand high tech customers.
  
  

High Energy And Communication Skills

• Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success
• Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles
• Project Management – proven experience as project manager and knowledgeable of the most common PM methodologies and tools (ie. Prince2)
• Focused on results to improve problem resolution & customer concern management
• Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
• Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
• Ability to identify and handle critical issues
  
  

CUSTOMER LIFECYCLE AWARENESS

• Able to understand the customers’ existing IT landscape, business requirements and their definition of success
• Position Oracle as a business partner by delivering value to functional through executive levels
  
  

Required Skills/Experience:

• A minimum bachelor’s degree in computer science or equivalent technical academic studies with degree.
• Deep technical understanding in cloud native services and open-source solutions with relevant experience in high tech R&D companies
• Cloud infrastructure understanding of services, compute and networking – in this role the CAM will take decisions on how to route customer incidents to the right engineering teams.
• Project management skills with proven experience as project manager in high scale demand projects. Proven follow up on tasks where they are delivered and communicated with the customer.
• Proven former experience in Code languages and script languages (hands on)
  
  

COMMERCIAL BUSINESS UNDERSTANDING

• Partners with Sales, Account Cloud Engineers, Domain Specialists, Architects and implementation teams to ensure customer success and predictable and sustainable consumption growth increasing forecast accuracy
  
  

Collaboration Skills

• Standout colleague with phenomenal networking and stakeholder management abilities
• Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LOB’s
• Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates!
  
  

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer