Solutions Engineer

About EverAfter:

EverAfter is a no-code Customer Interface Platform. EverAfter transforms how companies interact with their clients post-sale. We enable them to productize their services by creating customized, actionable interfaces that boost client engagement, raise retention rates, and enable business expansion.

We're building a company we love with customers we love working with, and our product philosophy is the same: we aspire to make our customers feel great about what they’re building for their customers.

What You’ll Be Doing:

As a Solution Engineer, you will:

• Support the sales team in generating new revenue streams by managing the technical facets of the sales cycle.
• Own the technical implementation post-sale, overseeing it until key usage metrics are successfully met.
• Support customers’ transition from pre-sale to post-sale onboarding and implementation to ensure customers achieve their objectives.
• Develop a deep understanding of the product, its capabilities, and its challenges.
• Communicate customer and product feedback to the product team and the company management.

This is the first time we are introducing this role to our team. This pioneering position offers a unique opportunity for learning and growth. As the first to embark on this journey, you'll have the chance to shape your role and make a significant impact creatively.

What We’re Looking For:

• Minimum 3 years experience in solution engineering or similar roles in B2B SaaS, to the European and US Market. (relevant positions include implementation engineer, pre-sales engineer, or professional services roles).
• Proficiency in English is required
• Ability to translate customer needs into actionable product solutions and detailed implementation plans
• Experience in presenting and implementing complex software solutions.
• Experience with APIs, integrations, and software customization.
• CRM implementation (HubSpot, Salesforce) experience - an advantage.
• Experience working with post-sales persona (Customer success, Business Operation)- an advantage.
• Passionate about user experience. Experience in design - an advantage.
• The role requires availability for calls during US business hours. Work days are Monday to Friday.
• Hybrid work mode - 3 days from our office in Tel Aviv (7 min walk from Hashalom train station) and 2 days from your home office :)