Group Product Manager, Trust & Safety

Overview

Come join our Trust and Safety organization as a Group Product Manager and help us ensure that our customers can trust our products, including Quickbooks, TurboTax, Mailchimp, and Credit Karma. We are looking for someone who has a passion for creating a secure environment for our customers and who can develop innovative solutions for the unique challenges we face.

As a Group Product Manager, you will be working across our entire product ecosystem, with a focus on creating safer and more secure experiences for our customers. You'll need to be a creative problem solver with a passion for innovation, and you'll have the opportunity to make a tremendous impact on our ability to help people be more prosperous and financially free in a safe and trustworthy manner.

What you'll bring

• 8+ years of product management experience, preferably with experience in the Trust and Safety or fraud/risk/security industries.
• A strong people leader, sensitive to employees yet holding the bar high for delivery and outcome.
• Passionate about solving customer problems, with deep domain expertise in complex business areas that establish customer empathy and trust while minimizing friction for good customers.
• A self-motivated person who can influence and drive cross-functional, cross-geo teams, promoting timely and effective communication.
• Exceptional drive with a learning mindset, curious, bold, self-aware, and humble.
• Hold strong analytical skills, passionate about analytics and metrics and able to develop their points of view using a data-backed approach.
• Have a passion for seeking a deep understanding of customer Trust and Safety needs, turning insights into a compelling vision that drives Safe and Trustworthy product solutions.
• Understand and discuss technical concepts, manage trade-offs, and evaluate opportunistic new ideas with internal stakeholders as well as external partners and vendors.
  
  

• Developing and optimizing our methodology for creating safer and more secure products, including our product roadmap, the way we write requirements and PRDs, and engaging our internal customers as part of the planning cycle.
• Create relationships and collaborate with managers in the organization which may include peer product development teams , data engineering teams, policy and investigation teams ,data science teams and strategic partners across business units to align and ensure smooth execution of a roadmap .
• Managing a team of product managers who are working to innovate, optimize, or build from scratch our safety and security measures so that millions of good customers will be protected from bad actors.
• Prioritizing the team's backlog and working across teams to drive features that improve Trust and Safety.
• Analyzing data to identify key leverage points for improving our Trust and Safety checkpoints and mitigating high-risk activities.
• Designing experiments and establishing success metrics to get rapid learning with the aim of creating solutions that solve sensitive Trust and Safety problems.
• Presenting regularly to the core leadership team on project deliverables, roadmap status, and challenges in meeting our Trust and Safety goals.