Support Specialist

About Us:

At Mezada Technology, we firmly believe that the best way to predict the future is to invent it. We excel in providing cutting-edge tech solutions that meet customer needs and adapt to evolving market trends. Our team is dedicated to delivering user-friendly platforms with customizable compensation structures, whether it’s UI/UX design, web development, mobile development, or blockchain solutions. We offer expertise, personalized solutions, and a commitment to quality assurance.

Job Description: We are looking for a highly skilled and motivated Customer Support Specialist to join our dynamic team in Tel Aviv. The ideal candidate will have a robust background in managing and executing support systems on a global scale, a strong understanding of cryptography, web3, and blockchain technologies, and a passion for delivering exceptional customer service.

Job requirements:

• Extensive experience in managing and executing support systems on a global scale.
• Strong understanding of cryptography, web3, and blockchain technologies (mandatory).
• Ability to clearly explain technical issues to non-technical users.
• Proficiency in Customer Relationship Management (CRM) tools to track and manage customer interactions.
• Exceptional written, spoken, and frontal communication skills.
• Resourcefulness and the ability to collect & manage inquiries from multiple channels.
• Native-level proficiency in English (mandatory), advantage for bonus languages.
• Strong organizational skills.

Responsibilities:

• Navigate and manage support tickets from various social channels.
• Provide prompt and accurate technical support to community members and users.
• Work closely with the product department to address user support tickets.
• Notify developers of necessary repairs and bugs highlighted through support inquiries.
• Recruit and assemble a support representative team as the need arises.
• Oversee the training and development of the support team to ensure high service standards.

\Advantages:

• Knowledge in creating chatbots and automatic support funnels.