Product Manager

We are one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

We infuse AI into every part of the enterprise that impacts the customer. We deliver the only multi-modal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

As a Product Manager, you will support the development and implementation of the overall product strategy and detailed technical product road-map for our AI-based enterprise software products. You will be part of a global Product Management team and report to the Director of Product Management.

Responsibilities:

• Manage the entire technical product life-cycle, from translating the product roadmap into technical requirements to delivering to customers.
• Collaborate with the leadership team to define a clear product strategy within the relevant market or geography.
• Identify needs, create detailed roadmaps, and develop initial design concepts.
• Work closely with engineering teams to implement the roadmap, ensuring specifications, quality, and timelines are met.
• Prioritize business needs and convert them into functional and technical product requirements.
• Gather and analyze customer feedback and defect reports to identify gaps and opportunities for the product roadmap.
• Oversee product documentation, training, and demonstrations.
• Assist customer success and delivery teams in resolving issues quickly and performing root cause analysis.
• Ensure support and compliance with product certifications.

Skills/ Experience:

• Bachelor’s/ Master’ s degree in computer science/ IT Engineering or related fields.
• 5+ years of experience in delivering SaaS based/ web-based products with 3+ years of Product Management experience.
• Demonstrated experience working in contact center environments is required.
• Experience in working in Agile methodologies.
• Demonstrated innovation skills and experience in developing products using Data Science, Machine Learning, Natural Language Processing, and Artificial Intelligence.
• Proven abilities in analytical thinking, leadership, problem-solving and project management.
• Ability to navigate ambiguity in a fast-paced, dynamic environment, with the capacity to think broadly while maintaining meticulous attention to detail.
• Excellent communication skills in English