Help Desk Specialist - Student Position

Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.

We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.

Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, Twitter

We are looking for a Helpdesk Specialist for a student position.

Responsibilities:

• Supporting users in multi-region environments, amp and worldwide teams
• Managing users and permissions of cloud-based products
• Mastering, deploying and supporting the latest technologies
• Onboarding and offboarding process
• Managing computers and peripheral equipment

Requirements:

• At least 3 semesters (1.5 years) left until graduation
• At least 1 year of experience as a Help Desk specialist in a cloud-based environment
• Experience in handling employee requests through a ticketing system
• Excellent understanding of computer systems and hands-on experience with installing and maintaining peripheral equipment
• Experience supporting Macs
• Fluent in English
• Service-oriented, patient and independent
• Fast learner
• Good understanding of cloud environments - advantage
• Familiarity with G suite - advantage
• Basic scripting skills (Powershell, Bash or Python) – advantage

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