Customer Support Representative, TLV

Description

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Tel-Aviv Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

WHAT AM I GOING TO DO?

• Provide independent and high-quality responses to our customers via email ticketing system and chat
• Provide reliable resolution of critical and high impact problems for customers
• Take ownership of customer issues and follow problems through to resolution
• Work closely with our team leads and shift managers to ensure customer satisfaction.
• Contribute ideas and practical solutions to ensure customers’ satisfaction.
• Recognize trends and service impacting events and escalate properly
• Learn from others and develop yourself as a customer support pro!
  
  

• At least 1 year of customer support/service experience, ideally for a technology product with international clients
• Native-level English Speaker - advanced proficiency in written and spoken English
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude
• Strong problem-solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
• Detail-oriented, capable of handling multiple responsibilities at once