Onsite Technical Support

We're always looking for critical thinkers who are curious, data-driven, have a growth mindset, and excel at creating strategic points of view by leveraging data and learnings. We are consultants. Strategists. Creators. Doers. Achievers. Explorers. Geeks. Leaders. Learners. Renegades. Seekers. Visionaries. And we fundamentally believe that we're better together.

We are looking for an Onsite Technical Support for the Experience Centers of our enterprise client. This role supports the teams and stakeholders at these centers in ensuring the IT Infrastructure, AV, and Demo environments are deployed, configured, maintained, and secured to deliver high-quality experiences and engagements to our external customers. This includes pre, intra, and post support of customer events or engagements.

The ideal candidate is both collaborative and assertive, has strong communication skills, patience, logical thinking, and strong attention to detail. They should be comfortable working in a customer-facing environment and demonstrate a customer-obsessed mindset in support of high-quality experiences.

Would you like to…

• Provide onsite smart hands support for the core network and compute infrastructure at the experience centers.
• Manage technical oversight and support for onsite experiences and demos.
• Engage in Azure Identity and Access Management for local Azure Sub Resource level administration.
• Operate and maintain audio-visual systems within the experience centers, assisting with coordination of repairs and preventive maintenance.
• Support presenters and attendees during events, ensuring high-level technical support and coordination.
• Act as a lead to coordinate the team's work intake, prioritization, escalations, and communications.
  
  

• Bachelor's Degree in IT, engineering, or related field, or equivalent combination of education and experience.
• 3+ years of related experience in IT and/or AV Support roles, with a strong preference for in-person customer-facing experience.
• Hands-on experience in supporting products such as Windows, Azure, Office 365 suite, Teams, Surface, etc.
• Experience with AV Systems like Logitech, Extron, Crestron is preferred but not required.
• Fluency in English and proficiency in the primary local language of the site you are supporting.
• Onsite at Microsoft experience center
  
  

• Embraces work-life balance – our employees' well-being remains a top priority for us.
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact.
• Encourages innovation and experimentation.
• Understands that changes will occur and adaptability is crucial to assist when it does.
• Emphasizes and rewards collaboration.