Technical Support Specialist- HiredScore

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

HiredScore is the newest addition to the Workday family!

As the leading provider of Talent Orchestration technology, HiredScore’s artificial intelligence, automation and deep integrations empower the largest and most innovative companies in the world to safely and transparently drive critical business outcomes in recruitment productivity, diversity hiring, internal mobility, and total talent management.

The Support Tier 1 team operates around the clock, in shifts, to provide 24/7 assistance to HiredScore + Workday clients. Our team is dedicated, highly skilled, and committed to delivering outstanding support to ensure client happiness.

About The Role

• In this role, you will work 4-5 shifts per week within our 24/7 operational schedule
• Provide HiredScore + Workday customers with technical support in the post-implementation processes, and ongoing daily operations
• Work closely with R&D and Customer Success to collaboratively fix core product issues
• Respond promptly to customer inquiries
• Provide the Product team with customers’ feedback to help identify potential new features and common issues
• Provide technical feedback to R&D teams regarding performance and scale
• Work closely with the Customer Success and Implementation Teams in order to accommodate customer needs, and identify solutions to reduce costs
• Establish standard processes in internal and external documentation, sharing feature requests and effective workarounds with other team members
• Assist the Sales team with technical inquiries in the pre-sale process
  
  

• 1-2 years of experience in a similar role.
• Excellent verbal and written communication skills in English.
• Shown technical skills such as working with databases (Such as MongoDB, NoSQL, or similar) or Basic coding skills.
• Familiarity with ticket and knowledge management tools such as JIRA/ Intercom/ CRM, Confluence, etc).
• Detailed & hard-working, team-player.
• Service-oriented and willing to provide the best service to our clients.
• Excellent communication and Troubleshooting skills.
• Phenomenal multi-tasking abilities.
  

• Experience with visualization tools (such as Grafana, Kibana, etc.)
• Experience working in NOC (Supervising roles) and performing technical investigations