Technical Support Manager for Affiliate - Remote

A leading company in the iGaming industry, committed to providing exceptional services and support to our clients, is looking for a dedicated Support Manager with a strong background in affiliate and traffic management to join our dynamic team.

Key Responsibilities:

1. Support Affiliate Managers:

  - Assist affiliate managers with day-to-day tasks, ensuring smooth operations.

  - Provide support in managing affiliate relationships and addressing any issues or queries.

2. Tech Support for internal/external clients

  - Testing: performance and the new functionality used.

  - Diagnostics and solution of user problems when working with the software used.

  - Prioritizing user requests.

  - Providing individual solutions for customers based on their business needs.

3. Traffic Monitoring:

  - Monitor website traffic and analyze data to ensure optimal performance.

  - Identify trends and report any irregularities or issues promptly.

4. Chat Monitoring:

  - Oversee chat interactions to ensure high-quality support and accurate information dissemination.

  - Respond to customer inquiries in a timely and professional manner.

 Proven background in the affiliate and traffic management industry.

 Previous experience in tech support or managerial role is a plus.

Background in media buying for iGaming/Finance/Nutra is a plus.

Background in affiliate management for iGaming/Finance/Nutra is a plus.

Background in gambling/RMG projects