Customer Experience & Engagement Associate

At airHaifa, we believe that outstanding service is key to ensuring customer satisfaction. Our Customer Experience & Engagement Associates make sure our customers are happy and ready to fly with us worry-free at every step of their journey.

Responsibilities

• Represent the airline to our passengers before and after their flight
• Provide detailed, accurate and swift responses to customer inquiries, questions, and requests
• Resolve customer issues and complaints
• Handle urgent and time-sensitive situations like bookings or flight schedule changes, baggage claim issues, etc
• Take ownership of customer issues, following through to resolution
• Contribute to improving procedures, company knowledge, SLA and overall service quality levels

Qualifications

• Working at our office in Petach Tikva
• At least 1-2 years of customer support/service experience
• Strong customer service orientation with a focus on customer satisfaction
• Great writing and communication skills, in English and Hebrew
• Exceptional communication and interpersonal skills
• Able to work flexible hours
• Strong problem-solving skills
• Strong ability to operate multiple applications and platforms
• Detail-oriented, capable of handling multiple tasks at once