Junior Support Engineer

We are looking for an awesome Junior Support Engineer to join our team! As a Junior Support engineer, you will be responsible for providing technical support to our customers and partners around the world. You will be a key point of contact for troubleshooting and resolving technical issues, and will work closely with our Professional Services and Customer Success departments to ensure timely resolution of customer issues.

Responsibilities

• :Provide technical support to customers and partners via ticket systems, phone, and email in proficient English
• .Troubleshoot and identify root causes of technical issues, propose workarounds and solutions
• .Provide timely information to customer-facing teams to improve overall customer satisfaction
• .Work closely with Professional Services and Customer Success departments to prioritize issues, communicate status and oversee the resolution of issues
• .Develop support playbooks and knowledge management process

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Requirement

• s:At least 2 years' experience in technical support for large scale information system
• s.Experience with tech support web tools such as Zendesk or Jira Service Des
• k.Experience in SQL querying and managing data, APIs, and web system
• s.Excellent analytical and problem-solving skills with a strong sense of customer commitmen
• t.Experience with IIS, AD, web services, Linux, AWS (an advantage
• ).Willing to provide "On Call" support in 24/7 shifts and during weekends when require
• d.Excellent verbal and written communication skills in Englis
• h.Proficiency in French or Spanish (an advantage
• ).Ability to work well under pressure and maintain a positive attitud
• e.Quick learner and detail-oriente
• d.Team playe

r.If you have a passion for technology and enjoy helping others, we encourage you to apply for this exciting opportunit

y!Apply for this j