Information Technology Specialist

IT & HelpDesk Technician

A leading innovator in the satellite-based cellular communication field. We're a passionate team dedicated to pushing boundaries and developing cutting-edge solutions.

The Role:

We're seeking a talented IT & HelpDesk Technician to join our growing team. You'll play a pivotal role in supporting our staff and maintaining our critical IT infrastructure.

Responsibilities:

• Provide exceptional technical support to end-users, resolving issues related to laptops, Windows OS, network connectivity, and peripherals.
• Assist with the configuration and management of cloud platforms, including Azure, AWS, and Office 365.
• Proactively monitor and maintain IT systems to ensure optimal performance and uptime.
• Troubleshoot technical problems, diagnose root causes, and implement effective solutions.
• Participate in the ongoing development and improvement of our IT infrastructure.
• Maintain accurate documentation and adhere to established IT policies and procedures.
• Collaborate effectively with developers, operations teams, and other internal stakeholders.
• Responsible for IT inventory management.

Qualifications:

• Minimum 2 years of experience as an IT/Helpdesk Support Technician.
• Proven ability to identify and resolve technical issues efficiently.
• Strong understanding of Windows operating systems (a must).
• Familiarity with cloud platforms (Azure, AWS, Office 365) preferred.
• Excellent customer service orientation and exceptional verbal communication skills (English).
• Ability to work independently and as part of a team.
• Proactive, detail-oriented, and a fast learner.
• Familiarity with Mac OS and Linux platforms a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Be part of a growing and supportive team.
• Continuous learning and development opportunities.

Location: Petach Tikva, Israel