System Analyst

Responsibilities:

• Analyze customer needs and requirements for department systems
• Define implementation methods for new systems and recommend alternative solutions
• Collaborate with developers, UX/UI teams, infrastructure specialists, and customer relationship managers from various departments
• Write user stories, requirements documents, and specifications according to project/system guidelines
• Create test documents, conduct acceptance tests, write conversion documents, and participate in conversion processes
• Provide second- or third-level support to user queries and issues
• Learn and present unique project workflows
• Fully participate in work teams for analyzing and implementing project processes
• Facilitate the implementation process and train users
• Evaluate the suitability of existing products and systems to meet customer requirements

Requirements:

• 6 years of experience as a system developer/implementer
• Ability to write user stories, requirements documents, and specifications according to project/system guidelines
• Ability to write test documents, conduct acceptance tests, write conversion documents, and participate in conversion processes
• Ability to provide second- or third-level support to user queries and issues
• Ability to learn and present unique project workflows
• Ability to fully participate in work teams for analyzing and implementing project processes
• Ability to facilitate the implementation process and train users
• Ability to evaluate the suitability of existing products and systems to meet customer requirements