IT Support Team Leader

Description

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the universe. The company is headquartered in the heart of Tel Aviv.

We are looking for an IT Support Team Leader to join our IT group. The ideal candidate will have great interpersonal skills with high motivation, high execution record, leading a team to reach outstanding results.

Responsibilities

• Lead a team of IT Support Specialists including managing and prioritizing tickets and service requests for timely resolution and excellent customer service
• Mentor and coach team members, providing guidance and resolving technical issues
• Be a focal point for IT escalations, including software, hardware, network, SaaS, conference rooms and information security issues
• Implement, maintain and document IT support processes and guidelines related to systems and service support
• Collaborate with other IT teams and stakeholders to achieve objectives
• Manage procurement activities for equipment orders and asset management
• Lead the on-boarding and off-boarding process, striving for improvements
• Stay up-to-date with industry trends and technologies, recommending improvements, implementing automations and best practices
  
  

• Proven experience leading a team of IT Support / Help Desk
• Technical expertise in troubleshooting hardware, software, and network issues
• Excellent customer service skills
• Strong communication and interpersonal skills
• Passion for technology and knowledge of industry trends
• Strong organizational and time management skills
• Proactive mindset with a "Can-Do" approach and a team player
• Ability to identify and implement process improvements
• Knowledge of service ticketing systems and IT service management tools
• Experience working in cloud SaaS products (Okta, Google Workspace, Slack, Atlassian etc.) - An Advantage