Project Manager

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Project Manager, Professional Service

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

Avalor is applying its data expertise to security, enabling companies to better understand and manage risk. We have both a rich data platform and security modules that tap into the platform to provide immediate benefits to our customers. We have built and patented a Data Fabric for Security™. It curates data from hundreds of security and business tools and contextualizes that data to help companies understand and address their riskiest problems. Our Unified Vulnerability Management module is our first module to tap into the power of our data fabric, enabling companies to create custom contextualized risk scores and tailored workflows to reduce risk. If you’re passionate about data models and helping companies improve their security posture, we’d love to have your talents here at Avalor as we work to make the world a more secure place.

We are seeking an experienced Project Manager to join our Professional Services team. In this role, you will plan and manage projects in alignment with new client onboarding deadlines. You will work closely with our customers, solution architects, implementation engineers, and other stakeholders to ensure the successful deployment of our SaaS solutions. Additionally, you will oversee the daily operations of the implementation team, ensuring efficient service delivery, and resource management to ensure client satisfaction and business performance.

Responsibilities

• Build and maintain strong relationships with key stakeholders during onboarding, including welcome calls, weekly calls, and describing the service, tools, and process.
• Serve as the primary point of contact for new clients during the onboarding phase.
• Manage customers and ensure clients have the necessary resources and training for successful adoption of our solutions.
• Establish success criteria, metrics, milestones, and timelines for onboarding projects and ensure projects remain on track.
• Oversee the daily operations of the project team, including solution architects and implementation engineers.
• Assign tasks, manage workloads, and ensure resources are effectively allocated.
• Maintain project tracking and customer issue documentation within appropriate systems.
• Monitor risk factors throughout the project lifecycle and implement corrective actions as needed.
• Oversee the transition of clients from onboarding to ongoing support.
• Schedule the sales - PS handover and make sure the PS team is getting the required information
• Interact with different internal teams such as support/product to make sure deliverables are completed on time and there are no blockers
• Drive for results by leading the team to deliver effectively and prioritizing crucial activities.
  
  

Qualifications And Skills

• 5+ years as a Project Manager, preferably in the SaaS or technology industry.
• 3+ years experience with external client-facing of a global company
• Strong presentation and communication skills, both verbal and written, with the ability to explain technical concepts to various stakeholders
• Proficiency in English, both written and verbal
• Highly organized and detail-oriented.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Ability to motivate and guide team members toward achieving project goals.
• Ability to collaborate effectively with technical teams.
• Proactive and results-driven mindset.
  
  

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.