IT administrator and helpdesk

Company summary:

InMode is a leading global provider of innovative, energy-based, minimally, and non-invasive medical technology solutions. For the past decade, our R&D team was critical in developing state-of-the-art light, laser, and radio-frequency devices, thereby shaping the industry. Our technology continues that legacy in providing superior satisfaction for both the patient and the practitioner.

Position Summary:

The Information Technology Administrator will help support the streamlined day-to-day operation for the users in the Israeli corporate office and other subsidiaries – except for North America. This person will work under the global IT manager and work closely with the IT administrator in NA and with the corporate IS group to support implement new tools needed for the business.

Duties and Responsibilities:

o  Work with Global IT manager to define and manage the internet, intranet, servers, security, and cybersecurity.

o  Mange the ongoing backup of the different systems.

o  Work with IS group to help support system requirements for new technology implementations.

o  Work with the International subsidiaries (Europe, Asia, etc.). Oversee local IT vendors and support employees as needed.

o  Be responsible for the on-boarding/off-boarding process for the corporate and international employees.

o  Install desktops, laptops, network printers, network peripherals and appliances. Setup and install network applications.

o  Monitor, diagnose and resolve operating system problems.

o  Instruct and support end users.

o  Manage the assets – especially PCs, but also servers, printers, phones, cameras, TVs etc. This includes ordering devices from IT vendors, managing receipts, as well as managing the inventory and related documentation.

o  Manage the phone systems.

o  Implement needed software and systems to support the above activities.

o  Additional responsibilities will be defined as needed.

Qualifications:

o  At least 2 years of help desk or technical computer skills (desktops and laptops).

o  Experience with different operating systems- specifically Microsoft Windows10.

o  Proficiency in managing users in Microsoft Email system – 365, Exchange, AD.

o  Vast knowledge in Microsoft office.

o  Experience in detecting and solving network problems.

o  Basic familiarity with VMware and network.

o  Familiarity with net security - FortiGate - is an advantage.

o  Excellent interpersonal skills – the ability to interact both with users and system administrators.