Support Manager for Affiliate - Remote JB-3549

About Us:

A leading company in the iGaming industry, committed to providing exceptional services and support to our clients, is looking for a dedicated Support Manager with a strong background in affiliate and traffic management to join our dynamic team.

Key Responsibilities:

1. Support Affiliate Managers:

- Assist affiliate managers with day-to-day tasks, ensuring smooth operations.

- Provide support in managing affiliate relationships and addressing any issues or queries.

2. Tech Support for internal/external clients

- Testing: performance and the new functionality used.

- Diagnostics and solution of user problems when working with the software used.

- Prioritizing user requests.

- Providing individual solutions for customers based on their business needs.

2. Traffic Monitoring:

- Monitor website traffic and analyze data to ensure optimal performance.

- Identify trends and report any irregularities or issues promptly.

3. Chat Monitoring:

- Oversee chat interactions to ensure high-quality support and accurate information dissemination.

- Respond to customer inquiries in a timely and professional manner.

4. Answering Questions:

- Address questions from affiliate managers, clients, and team members with precision and clarity.

- Provide accurate information and resolve issues effectively.

Qualifications:

- Experience:

- Proven background in the affiliate and traffic management industry.

- Previous experience in tech support or managerial role is a plus.

- Background in media buying for iGaming/Finance/Nutra is a plus.

- Background in affiliate management for iGaming/Finance/Nutra is a plus.

- Background in gambling/RMG projects