Tier 1 Customer Support (international)

SolarGik is looking for Tier 1 Customer Support (international) to join our team!

In this role, you'll be working closely with customers to build sustainable relationships and trust, through open and interactive communication.

You will also be in touch with our support operations and engineering teams, to ensure excellent service standards and respond efficiently to customer inquiries.

What will YOU do?

• Engage with the international customers to communicate, approve and establish the implementation programs for each customer/project.
• Work with our Partners and Subcontractors to ensure on-site deployments, according to project scope and deadlines.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Operate as Tier 1 technical support, oversee different projects around the world.
• Keep records of customer interactions, process customer accounts and file documents.

What will YOU bring with you?

• Proven customer support experience, ability to handle global customer complaints and provide efficient solutions.
• Customer orientation and ability to adapt/respond to different types of characters, from different cultures around the world.
• Experience with tech support tools like Jira or similar CRM platforms.
• Capability to adapt to a dynamic, fast-paced work environment.
• Strong teamwork and collaboration skills, Proactive, Can-Do attitude.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent verbal and written communication skills in both English and Hebrew.
• Willingness to work in a flexible hours, with customers around the world.

Advantages:

• Experience in creating documentation for issue resolution and knowledge sharing.
• Implementing and working with Zendesk.