Technical Support Engineer

Description

LiveU is seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will deliver comprehensive solutions to complex technical issues via telephone support, manage customer support cases received through email and phone calls, and maintain a thorough understanding of our products and processes. Additionally, the role involves supporting the Sales team on-site as a trusted advisor when required.

About LiveU:

Join the leader in live IP-video solutions for the world's top broadcasters, sports, public safety and other organizations. With over 5,000 customers in over 150 countries, LiveU is the brand name used to cover every major news and sports event, from the US Presidential Election campaign to the Summer and Winter Games.

Location: Kfar Saba

Requirements

• Excellent communication skills in - English – Must
• Technical understanding and experience in Linux environment - advantage
• Experience in technical support Tier 1
• Experience in video – Advantage
• Experience in Online streaming (CDN) – Advantage
• Experience in telecommunication – Advantage
• Experience in dynamic, fast paced, hi-tech environment – Advantage
  
  

• Support 24/7
• Strong technical and problem solving skills
• Strong communication skills and excellent team worker
• Service oriented approach
• Practical thinking
• Methodological
• Process monitoring and Control
• Organization and order, tying up loose ends