IT System Administrator & Help Desk Support

We are looking for an IT System Administrator to provide IT support to Magenta employees and maintain IT infrastructure.

Reports to: Sr. Director of SW and HW Development.

Provide IT technical support to Magenta employees and maintain IT infrastructure (software, hardware, security, network, etc).

• Implement and manage network systems, including LAN, WAN, wireless networks, and VPN (FortiNet).

• Ensure network design meets the company’s scalability, security, and redundancy requirements.

• Perform network maintenance and system upgrades, including patches, hotfixes, and security configurations.

• Identify, diagnose, and resolve network & IT device problems.

• Implement and manage network security measures, including firewalls, intrusion detection systems, and access controls.

• Provide on-premises and remote help desk support for company employees.

• Install and manage software on company products.

• Conduct regular security audits and risk assessments to identify vulnerabilities and ensure compliance with security policies.

• Provide technical support and troubleshooting for Windows operating systems and applications.

• Manage and maintain Windows servers, ensuring they are up-to-date and secure.

• Support end-users with issues related to Windows desktops, laptops, and related peripherals.

• Provide technical guidance and support to end-users.

• Administer Office 365.

• Administer VMWare.

Qualifications

• A minimum of 4 years of experience in IT support and Sys Admin in a Windows environment – must.

• Experience with Office 365 administration – must

• Experience with Fortinet equipment & management (FW, SW, AP, VPN) – must.

• MCSA/MCSE/MCITP certification.

• B.Sc. Computer Science or other Engineering degree (not mandatory).

• Capable of managing multiple tasks under pressure and meeting deadlines.

• Strong communication and interpersonal skills.

• Fluent in English.

• Service-oriented.