Technical Tier 2 Support Engineer

Our client is looking for a Technical Tier 2 Support Engineer to join the Technical Support and Implementation Department.

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers’ technical issues. Your ability to work in complex networking environments will also make you an ideal candidate. We are seeking an experienced support engineer with independent problem-solving capabilities. A support engineer who is eager to become an expert on hiSkysat solutions.

You will be part of the Support and Implementation Team, supporting the network solution.

Expect to cover various support request types, from answering simple questions to troubleshooting complex issues in a variety of technologies.

The job location is in our company site in Rosh HaAyin, but you may be required to travel to customers and partners around the world from time to time

What we need from you

• Knowledge and hands-on experience of networking principles and protocols.
• Strong problem-solving abilities and attention to detail. Experience with using troubleshooting tools such as Wireshark, Iperf, etc...
• Experience working with Linux (commands, files, templates, etc..)
• Previous experience working with customers or partners.
• Excellent communication skills in English, both verbal and written.

It would be nice if you had

• Experience in RF products, preferably in the field of satellite communication.
• CCNA certification.
• Familiarity with ticketing systems and customer support tools and processes.