Customer Technical Support

As a Customer Technical Support, your area of responsibility will be working directly with our worldwide customers and daily interactions with our R&D team, supporting and implementing technological solutions for our clients.

You will be the main focal point for providing professional services, solving integration issues, creating new product configurations, and helping drive our customers toward success.

Key position responsibilities:

• Technical support to our worldwide customers (B2B, B2G).
• Hands-on deployment of versions and patches.
• Internal support to our R&D teams.
• Implement solutions and deployments of versions.
• Provide product and system guidance to end users, remotely and on-site.
• Master the product features and capabilities and provide solutions to support clients’ needs.
• Write product and infrastructure documentation to enhance the company's knowledge base.

Requirements:

• 1-2 years of customer or technical support experience.
• 1-2 years of experience working in Windows and Linux.
• 1-2 years of experience in IT and/or working with DB’s.
• English Level – writing at a high level, speaking fluently and confidently.
• Familiarity with big-data systems or experience in big-data analysis
• Active Israeli security clearance is an advantage.