Conversational Designer Specialist (English speaking)

Roojoom is building a next-generation AI Assistant for businesses.

As a conversational designer you will design dialogues and conversational workflows, and be in charge of customers' experience while conversing with our AI assistant. You will work directly with business customers using our solutions, providing support and assist in their onboarding. As part of your role you will engage closely with Roojoom's product, R&D and AI teams.

Responsibilities:

• Responsible for the entire user experience of the conversation and bot
• Design and build customer conversation intents
• Engage with conversational AI technologies such as Natural Language Processing, Large Language Models and natural voice
• Build, analyze and optimize conversation scenarios and flows
• Use technical software tools to build conversations and flows
• Ensure seamless and top class engaging & natural conversations 
• Support business customers including initial onboarding
• Collect feedback from business customers and help prioritize
• Monitor performance and KPIs
• Perform end-to-end testing of conversation scenarios, including usability testing
• Become an expert in conversational AI and bot user experience

Required skills:

• Minimum 2-years experience in conversational AI domain / voice assistance / digital assistance / or similar
• Education - bachelor's degree 
• High proficiency in English
• Excellent communication skills
• Great verbal skills
• Superb reading and writing skills
• Top analytical and technical skills

You could be a good fit if you have one or more of the following experiences and skills:

• Strong copywriting skills
• Linguistics skills
• Background or education in psychology
• UX design experience
• Proven experience with conversational AI platforms and solutions
• Knowledge in IVR and voice tools