Developer Support Engineer

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we’ll leap your career forward!

As a Developer Support Engineer at JFrog you will...

Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements

Set up JFrog applications and 3rd party products in various development environments

Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters

Reproduce customer scenarios and fill relevant bugs/features

Maintaining and improving a knowledge base of known issues and solutions

Work with various infrastructures such as Linux, Windows, Docker, K8S

Integrate and collaborate with JFrog’s R&D, Product, QA, Release and Sales teams

Develop scripts in Bash, Python, Groovy for debugging and automating

Ability to work in flexible hours and weekends while needed

To be a Developer Support Engineer at JFrog you need…

• BSc or equivalent in Computer Science or Computer Engineering
• 3+ years experience in customer-facing roles - Mandatory
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
• Experience in Linux - Mandatory
• Strong technical software-related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat - Advantage
• Experience in DevOps industry - Advantage
• Excellent spoken and written English