Knowledge and Community Intern

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

The CyberArk Knowledge & Community team strives to deliver relevant information to the right people at the right time through our content, tools, and processes.

We foster a dynamic community with over 15,000 monthly unique member logins and are dedicated to producing high-quality, engaging, and accessible content that boosts confidence and engagement with CyberArk's products.

Our team serves as a primary point of contact for the technical needs of our customers and partners and thereby plays a key role in driving positive outcomes both within the organization and externally. Our fast-paced, constantly evolving work environment includes a diverse range of projects.

Activities may include some or all the following:

• Engage with Technical Community members by addressing questions, comments, flagged items, and maintaining a supportive and positive environment.
• Create reports and dashboards to track key metrics, using data insights for continuous improvement.
• Monitor and analyze usage metrics to optimize our knowledge management systems.
• Collaborate with the BI Team to define and maintain Tableau dashboards.
• Assist in designing, testing, and implementing knowledge management systems, processes, and workflows.
• Work with the community team to plan and execute initiatives and projects.
  
  

• Educational Background: Currently pursuing a degree in Industrial Engineering, Information Systems, Marketing, Communications, Data Science, or Business Analytics.
• Technical Understanding: Proficiency in technical concepts with the ability to explain complex ideas.
• Analytical Ability: Skilled in data collection, analysis, and interpretation, including advanced Excel functions: Pivot tables, VLOOKUP, HLOOKUP, INDEX, and MATCH functions.
• Communication: Excellent interpersonal and communication skills for effective collaboration.
• Customer Focus: Ability to understand and meet customer needs through community and knowledge management.
• Self-motivated and Team-oriented: Able to handle multiple tasks and prioritize time effectively, while also being a strong team player.
• Passion for Technology and Security: Enthusiastic about software, technology, and security.
• Cybersecurity Interest: Familiarity with or strong willingness to learn about cybersecurity concepts, particularly in the areas of Identity Security and Privileged Access Management.
• Excellent English: Fluent in spoken and written English.
  
  

• Relevant work experience or relevant coursework in community management, knowledge management, or information management.
• Strong skills in data analysis and visualizing insights, with the ability to turn data into actionable insights.
• Knowledge of relational database models, including JOINs, and data preprocessing techniques.
• Experience with Adobe/Google Analytics, and Tableau.
• Familiarity with knowledge management tools and technologies, such as content management systems, customer relationship management (CRM) software, or analytics platforms.