Customer Technical Support

Agwa is looking for a customer technical support specialist to join our team. In this role, you will work closely with our clients to resolve their technical issues, provide product guidance, and ensure a positive customer experience. Your ability to troubleshoot complex problems and communicate effectively will be crucial in this role.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide technical assistance and support for incoming queries and issues related to software, hardware, and network systems.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on recurring customer issues to help improve our products and services.
• Collaborate with team members to improve customer support processes and procedures.
• Promote self-service tools and resources to empower customers.
• Stay up-to-date with product knowledge and company updates.

Requirements:

• 1-3 years of experience in a technical support role, preferably with a technological hardware product.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with customer support software and tools.
• Relevant Bachelor degree or diploma.
• Exceptional proficiency in both Hebrew and English, both written and verbal.

If you are passionate about helping customers and thrive in a dynamic, fast-paced environment, we would love to hear from you. Please send your resume to [email protected].