Operations Counter Agent (Temporary)

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. Are you a customer-oriented person who is passionate about interaction and strive for achieving the best in what you do? Then this role is for you!

In this role you will be reporting directly to Counter, IL/GE Manifest and Counter Operations Team Lead. You will be responsible to own and manage the customer experience in all interactions with customers and intermediaries that come to the counter. This is a fixed-term (1-year) position, based in our Ashdod, Israel office 5 days a week.

Key Responsibilities

• Administers the release of documents and cargo.
• Identifies and brings forward opportunities for improvement of the customer experience and internal processes.
• Owns and manages the customer experience. Has responsibility for end-to-end customer experience within the assigned scope, in compliance with relevant company procedures and agreements with customers.
• Supports import and export operations, registers delivery orders etc.
• Manages cases through internal portal, control requests and share correct deliver orders to customers.
  
  

We are looking for

• Graduate who is interested in logistics, transport, or supply chain industries.
• Excellent command of Hebrew and English Languages.
• Available to present at the office 5 days a week.
• Proficient with MS Office (Word, Excel, PowerPoint, Teams).
• Customer focus - meet the expectations and requirements of internal and external customers.
• Excellent communication and people skills, comfortable in engaging with a wide variety of stakeholders in an ambiguous environment, with an agile mindset.
  
  

We Offer

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create, and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view.

• Be a part of the world’s largest container shipping company.
• Exposure to multinational environment/culture.
• Have room for growth and development.
• Enhance personal skills.
• Turning complaints into opportunities, handling difficult customers, and managing customers' expectations.
  
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].