IT Specialist

Atera is seeking a hands-on IT Specialist to join our Service Desk team. As a Helpdesk Technician, you will set up and maintain a complex technical infrastructure to effectively serve the entire organization, including installing, maintaining, deploying, and troubleshooting systems; responding promptly to users' problems and resolving them efficiently.

Our ideal candidate has a strong technical orientation, is a creative problem-solver, a quick self-learner, and a highly motivated individual seeking to advance in the field. You must also be a team player with a genuine willingness to assist, a strong commitment to given tasks, and have a great sense of humor.

Responsibilities:

• Provide IT support for the company infrastructure (hardware and software)
• Install, configure, upgrade, and troubleshoot Microsoft Windows, Mac OS, and other applications.
• First response for on-site IT network and equipment-related issues
• Implement onboarding process for new employees
• Maintain backups
• Support AV\Video conference rooms
• Follow procedures and maintain the IT systems documentation
• Provide after-hours support, and on-call when needed
  
  

Requirements:

Requirements:

• A minimum of 1-year experience as an IT Specialist/ Helpdesk in a Windows & Mac OS-oriented environment
• Experience with different hardware (Dell, HP, Lenovo, etc.)
• Familiarity with computer networking
• Ability to troubleshoot and solve problems independently
• Service-oriented and a team player
• Servicing users both onsite and remote
• Good written and spoken communication skills in English
• A people person with excellent communication skills
  
  

Advantages:

• Experience with networking equipment (routers, switches, firewalls, DNS/DHCP )
• Basic knowledge of shell scripting, APIs, and integrations
• Familiarity with virtualization technologies
• Experience with cloud technologies
• Familiarity with storage systems
• Familiarity with Atera
  
  

About Atera:

Some Of Our Benefits

Atera is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time to learn from your teammates, time off to relax and recharge, community volunteer days, an annual budget to support your learning & growth, a company-paid trip, and lots more.

More About Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity.

As we rapidly grow, our goal remains the same: to transform the IT industry with revolutionary technology, while creating one of the happiest and healthiest work environments in the world.