Global Business Applications Support Team Lead

We are seeking a Global Business Applications Support Team Lead to join our MIS team.

Why Join Us?

We are seeking a Global Business Applications Support Team Lead to join our team. In this role, you will lead a team of 6+ employees responsible for internal support of Check Point business applications, including SAP, Salesforce, and various internal and third-party applications. Additionally, you will lead Applications Identity Management, user lifecycle, and operational improvements.

Key Responsibilities

• Handle all types of first-level issues related to business applications and ensure the team resolves them in collaboration with QA/development teams and external vendors.
• Set KPIs.
• Analyse and improve operations.
• Application Identity Management: Maintain permissions matrix and provide first-level support for MIS applications. Be responsible for user profiling management, and on/offboarding for all corporate applications.
• Work with audit vendors annually to improve processes and provide evidence on current processes (e.g., SOX, SOC-1).
• Manage employees, including weekly team meetings and 1:1s, development, and performance reviews.
• Lead innovation and automation efforts to reduce manual handling and prevent incidents and requests.
• Manage improvement processes and projects in both operations and application identity & user lifecycle processes.

Qualifications

• 2+ years of experience leading a technical support team.
• Proven project management skills.
• Experience with Applications Identity Management.
• Strong customer service orientation and a passion for exceeding expectations.
• Fluent in written and verbal English.
• Excellent communication and interpersonal skills with a demonstrated ability to build and motivate a team.
• Strong self-learning abilities with a willingness to stay up-to-date on emerging technologies.
• Experience in IT audits (SOX, SOC compliance) – a plus.
• Analytical mindset and problem-solving skills – a plus.
• Proficiency in Jira, Salesforce, and SAP administration – a plus.
• Bachelor's degree in Information Systems Engineering, Computer Science, or a related field – a plus.