Product Support Specialist - Student Position

Product support Specialist (Student position)

Company name: Initia Ltd.

Job location

Petah Tikva, Center District, Israel (On-site)

Initia is a therapeutic medical device company with systems installed in dozens of countries worldwide. We are restructuring our international service activity and seek a dynamic medical device engineer that has a good understanding of service processes and data management systems. We need an engineer that loves engaging with medical teams and with distributors staffs.

Responsibilities

*Product training for potential customers and physicians.

*Initiating and implementing training programs to support teams and overview new installations.

*Clinical sites support & hands-on application.

* Providing technical customer support to various issues (HW, electricity, SW, mechanical)

* Document control services in the company's support system and follow-up

* Production line support including assembly activities and final inspections

*Collecting feedback from field and working with R&D on product improvements.

Qualifications

*Strong interpersonal, written and verbal communications skills

*Problem-Solving, time-management skills

*Independent, fast learner and self-starter individual

*Team player and flexible

*High level verbal and written English - a must

*Mechatronics engineering student/graduate- a plus