Customer Service and Retention Specialist

Company Overview:

SITE123 is a leading website builder platform, dedicated to simplifying the website creation process. We are seeking an enthusiastic and driven freelancer Sales Representative to join our team. If you are a highly motivated individual with experience in SAAS sales we want to hear from you!

Position Summary:

As a Sales Representative, you will play a crucial role in expanding our customer base by effectively handling leads and closing deals through phone, chat, and email. Your primary focus will be to achieve monthly, quarterly, and yearly Key Performance Indicators (KPIs). If you have a background in website builders and a strong understanding of SAAS products, this could be the ideal role for you.

Position Requirements:

✅ Experience and understanding of the website building field.

✅ Proven experience in customer service/sales.

✅ Excellent communication, analytical, listening, and organizational skills.

✅ Exceptional customer service skills with a strong commitment to helping customers.

✅ Outstanding time management skills and attention to detail.

✅ Ability to multitask efficiently in a fast-paced environment.

✅ Self-motivated, goal-driven, and results-oriented.

✅ Competency in web browser environments.

✅ Creative thinker, independent worker, and problem solver.

✅ Prior sales experience is a must.

✅ Native or fluent speaker in French.

Advantages:

➕Proficiency in additional languages.

➕Experience with other website builder platforms.

Responsibilities:

👉 Handle leads and close deals through phone, chat, and email.

👉 Ensure a positive and personalized experience throughout the sales process.

👉 Develop and nurture customer relationships to foster long-term loyalty and satisfaction.

👉 Meet and exceed monthly, quarterly, and yearly KPIs related to sales targets and customer satisfaction.

Compensation:

💸 Competitive base salary with performance-based bonuses.

Join us at SITE123.