Customer Support Specialist

Company Description:

Dots is a startup offering a cutting-edge SaaS platform. We provide a robust solution for buying, shipping, supporting, and retrieving equipment globally. As we rapidly grow, we invite you to join us on this exciting journey. Learn more about us at dotstech.com.

Our Team:

At Dots, you’ll join an excellent and dynamic team that constantly tackles new challenges and learns on the go. Our teams, divided into development, product, logistics, and sales, work in harmony to deliver our world-class solutions. If you thrive in a fast-paced environment and are eager to learn, you’ll fit right in!

Job Overview:

We are seeking a highly motivated Customer Support and Operations Coordinator to join our team. The successful candidate will be responsible for handling customer inquiries, troubleshooting issues, ensuring a high level of customer satisfaction, and providing operational support for the supply chain process.

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries via various channels such as HubSpot, email, Slack, and our platform in a timely and professional manner.
• Provide clear and concise information to customers regarding ETAs, updates, and requirements.
• Maintain a high level of customer satisfaction by ensuring prompt and accurate responses.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide regular updates on customer issues and resolutions to the team through Slack and Asana.
• Ensure all customer interactions and resolutions are accurately documented on our platforms and in Asana.

Operational Support:

• Provide operational support for the supply chain process, including opening service orders, updating statuses, and pushing for timely answers.
• Support the coordination of buying, shipping, supporting, and retrieving equipment globally as needed.
• Ensure all operational activities are aligned with customer needs and company goals.

Collaboration and Improvement:

• Collaborate with the team to streamline processes and improve efficiency.
• Share feedback and insights from customer interactions to help enhance our products and services.

Preferred Qualifications:

• Previous experience in a customer support role.
• Familiarity with tools such as HubSpot and Asana.
• Strong problem-solving skills and attention to detail.
• Excellent written and spoken English.
• Ability to multitask and manage time effectively.

What Can You Expect?

• An ambitious and diverse team.
• A hybrid work model, combining remote work with occasional in-office meetings.
• A focus on personal development and continuous learning.
• Significant career opportunities to gain early management or specialist experience and make a meaningful impact within the organization.
• We focus on your potential, not just your qualifications.

If you’re ready to participate in the next revolution in procurement and logistics, we would love to hear from you!