Delivery Operations Manager

Company Description

• About CyberArk:
  
  

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

In this critical role as Part of the quote to cash department, you will oversee the day-to-day activities of our Delivery operations teams, ensuring seamless delivery and a positive experience for both internal and external customers. You will leverage your analytical skills to identify areas for improvement and implement innovative solutions to drive performance, Scalability and efficiency. As a collaborative leader, you will work closely with cross-functional teams to ensure alignment and develop a dynamic operational process that adapts to changing needs.

What You’ll Do:

• Oversee the day-to-day activities of Delivery operations teams, ensuring the team follows the company policies and procedures.
• Support team members in resolving complex issues and answer questions from internal and external customers
• Maintain a continuous focus on customer experience for internal and external customers.
• Analyze operational data to identify trends, opportunities for improvement, and implement data-driven solutions
• Define KPIs and metrics to evaluate teamwork and drive continuous improvement
• Collaborate with cross-functional teams, including Order Management, Sales, Revenue, Product, Deal Desk, and IT, to ensure alignment and drive cohesive operational strategies
• Identify knowledge and operational process gaps through analysis and implementing improvement and action plans.
• Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement and scalability
• Manage team information, including training materials, knowledge sharing, and updates on processes/procedures
  
  

Qualifications

• BA or B.Sc. degree in Industrial and Management Engineering, Operations Management, Business Administration, or a related field.
• 2+ years of experience as a Delivery Operations Team Leader in a B2B SaaS company and knowledge in provisioning licenses products in a SaaS-driven environment
• Proven experience using Salesforce and Tableau
• Proficient computer skills, including Microsoft Office Suite with emphasis on Excel
• Excellent analytical and problem-solving skills with a data-driven approach
• Strong communication and interpersonal skills with the ability to connect with diverse audiences
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Strong curiosity, a self-motivated nature, and a desire to learn and grow