Help Desk Specialist

Responsibilities:

• End User and Lab Management: Responsible for the end-user computing environment and company laboratories.
• Equipment Oversight: Manage all company computers and peripheral equipment.
• Lab Administration: Oversee the addition, removal, and maintenance of lab equipment.
• Troubleshooting: Perform troubleshooting for all operating systems.
• Inventory Management: Oversee inventory management.
  
  

• Provide technical support and assistance to end-users via phone, email, or in-person.
• Install, configure, and maintain hardware and software.
• Resolve technical issues related to network connectivity, software applications, and hardware.
• Ensure compliance with company policies and security standards.
• Collaborate with other IT team members to resolve complex issues.
• Provide excellent customer service and maintain a high level of user satisfaction.
  
  

• 1+ years of proven experience as a Help Desk Specialist or in a similar role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills.
• Customer-oriented and patient.
• Familiarity with various operating systems and platforms. (Mac, Linux and Windows)
• Ability to multitask and manage time efficiently.