Relationship Manager Support

Job ID: 235677

Location: Israel

Area of interest: Digital

Job type: Permanent - Full Time

Work style: Hybrid Working

Opening date: 03-Jul-2024

Closing date: 16-Jul-2024

Job Advert Details

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Here in Israel you’ll help evolve and grow our business.

What you will do:

The role holder will provide best in class customer service while supporting HSBC Israel’s Corporate Banking customers and relationship managers. Also, ensuring that the services are provided in line with the relevant HSBC Group standards, regulations, and risk management.

In this role you will:

• Provide assistance and support to customers for all accounts' maintenance, Know Your Customer and cash management needs.
• Provide outstanding customer service satisfaction, resolving a high percentage of enquiries.
• Provide support to the corporate business, taking ownership of time sensitive and often high value queries and escalations.
• Collaborate effectively with different stakeholders across business lines and products globally.
• Establish and maintain strong business relationships with offshore services, ensuring timely execution and provision of customer requests.
• Maintain effective processes and controls whilst identifying and mitigating risks.
  
  

• Fluency in English and Hebrew.
• 2-3 years’ working experience in customer services roles (financial services – an advantage).
• Self-motivated and ability to work under pressure.
• Ability to collaborate with colleagues locally and globally, demonstrating proactive approach and excellent communication skills both written and verbal.
• Proactivity and excellent interpersonal capabilities with peers, colleagues and stakeholders.
• Ability to solve problems and work independently.
• Knowledge of the payment industry and its associated processes and systems – an advantage.
• Relevant academic degree – an advantage.
  
  

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University
• You can work your way and will have a say in when, where and how you and your team flexibly work together.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.