UX Researcher

Company Description

About CyberArk:

CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

We are seeking a passionate and experienced User Experience Researcher (UXR) specializing in mixed methods to join our dynamic team. As a key member of our UX research function, you will play a pivotal role in shaping the user experience of our cybersecurity products and services. You will collaborate closely with cross-functional teams to gather insights, drive usability improvements, implement analytics tools, and ensure our solutions meet the needs of our diverse B2B clientele.

Responsibilities:

• Conduct qualitative and quantitative user research using a variety of methods such as interviews, surveys, usability testing, and data analysis.
• Work closely with product managers, designers, engineers, and stakeholders to identify research questions and translate findings into actionable insights and recommendations.
• Develop and maintain research plans, protocols, and timelines to support iterative design and development cycles.
• Collaborate with UX/UI designers to create prototypes and wireframes, validating design decisions through user feedback and iterative testing.
• Analyze and synthesize complex data sets to uncover patterns, trends, and user behaviors that inform product strategy and design.
• Champion best practices in UX research methodologies within the organization and contribute to building a culture of customer empathy and continuous improvement.
• Implement analytics tools and frameworks to track user behavior, engagement metrics, and product performance.
  
  

• Bachelor’s degree in Human-Computer Interaction, Psychology, Computer Science, or a related field. Master’s degree preferred.
• Proven experience (3 years) conducting user research in B2B SaaS software in agile development environments, preferably within cybersecurity or a related technical field.
• Expertise in both qualitative and quantitative research methods, including experience with usability testing, survey design, heuristic evaluations, and data analytics.
• Experience in tools such as UserZoom, Qualtrics, SurveyMonkey, and usability testing platforms.
• Experience implementing and utilizing analytics tools such as Mixpanel, Google Analytics, or similar platforms to track user behavior and inform product decisions.
• Strong analytical skills with the ability to distill complex data into meaningful insights and actionable recommendations.
• Experience as a UX expert is a plus.
• Excellent communication and collaboration skills with the ability to present findings and recommendations to diverse audiences.
• Passion for cybersecurity and a deep understanding of the unique challenges and considerations in B2B software development.
• English - native