Documentation Product Manager

Description

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We’re Looking For

We are seeking a Technical Documentation Team Lead that can drive the long term content strategy and also execute projects that support this strategy. This role entails taking ownership of content management at CRB while also selecting and managing the tools that support the generation and publication of all product and technical documentation at CRB. A critical part of owning this role will include building strong relationships with stakeholders across the US and Israel in order to understand their needs, and then delivering the tools and processes taht help CRB deliver world-class content to our customers. We have a talented team ready for a charismatic, big picture thinking, communicative leader to take the helm.

The ideal candidate will have managed a documentation team for an enterprise level company and will be passionate about implementing AI/developer tools to expand the capacity of the team and company.

You will join an exciting team that deeply cares about growing with people who question assumptions, have strong judgement, execute fast, take ownership, act responsibly, help the team advance, and improve standards.

Responsibilities

• Set the strategy for content management and developer tools at CRB
• Identify, procure, implement and maintain 3rd party tools to support the writing and publishing of customer-facing and internal business and technical documentation
• Provide developer tools, blogs and online communities to customers that help speed up integration with CRB APIs
• Interact with product, sales, marketing, support and customers in the US to:
• Align content with public website
• Align content and tools to sales and product goals, and also help CRB customers launch financial products quickly and easily
• Understand customer and developer needs, and improve satisfaction by delivering the content and tools discussed above
• Establish and maintain tools and processes for gathering, measuring and acting on customer and developer feedback
• Lead a team of technical writers
  
  

• Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Must
• 7 years of experience managing a team - Must
• 3-5 years managing technical products and/or content; understanding of developer tools (GitHub, SDKs, sample apps, postman collections, etc.) - Must
• Must be willing to collaborate with US team 4 days per week (Mon-Thurs) from 9am-4pm Eastern Standard Time (US) - Must
• Must work in-person in Jerusalem office a minimum of 2 days/week - Must
  
  

• Previous experience with financial products and services
• Previous experience implementing AI solutions