Customer Service Representative

We're scaling rapidly and are looking for a talented and ski-passionated Customer Service Representative to join our awesome team in Israel.

About The Role

• Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience.
• Serve as the main point of contact for our customers throughout their journey at WeSki;
• Pre-booking advice on where and how to book a ski trip.
• Post-booking support according to customers’ needs.
• Support during the trip to give a great customer experience.
• Represent the voice of the customer and influence product development roadmap.
• Rotating Shift Work Schedule, including weekends.
  
  

Requirements:

• Native English speaker - must
• 1+ years of experience working in a tech company.
• 1+ years of experience in customer service.
• Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom - advantage.
• Ski experience - advantage!
• Solve complicated problems that need simple solutions.
• Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system.
• Highly organized with an ability to multitask with multiple priorities.
  
  

About WeSki

We are disrupting the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a couple of clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations.

Our technology connects to thousands of suppliers to provide customers with a one-stop-shop solution to book everything they need for their ski holiday, including flights, airport transfers, accommodations, ski lift passes, ski gear rental, and more.

Once skiers are on their trip, our technology continues to provide a stress-free experience by coordinating all trip components, so skiers can relax and enjoy their ski holiday without worrying about the logistics.

We partner with over 60 ski resorts (and counting) across 7 countries in Europe and have already sold over 35,000 ski holiday packages to skiers from around the world.

Website: https://www.weski.com/