Customer Service Representative

We're scaling rapidly and are looking for a talented and ski-passionated Customer Service Representative to join our awesome team in Israel.

ABOUT THE ROLE:

• Take ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience.
• Serve as the main point of contact for our customers throughout their journey at WeSki;
• Pre-booking advice on where and how to book a ski trip.
• Post-booking support according to customers’ needs.
• Support during the trip to give a great customer experience.
• Represent the voice of the customer and influence product development roadmap.
• Rotating Shift Work Schedule, including weekends.

REQUIREMENTS:

• Native English speaker - must
• 1+ years of experience working in a tech company.
• 1+ years of experience in customer service.
• Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk and Intercom - advantage.
• Ski experience - advantage!
• Solve complicated problems that need simple solutions.
• Proven technical skills and self-learning ability, capable of thoroughly understanding the functional and technical aspects of a complex system.
• Highly organized with an ability to multitask with multiple priorities.

The position is full-time.

About WeSki:

WeSki is rebuilding the $80B ski travel industry from the ground up with the world's first self-service platform for booking an entire ski trip in just a few clicks.

Our dynamic package technology is already connected to hundreds of suppliers via API integrations. The platform empowers customers to plan, compare, book, and fully customize their ski holiday by providing real-time prices and availability for millions of ski trip combinations including accommodations, flights, transfers, ski passes, ski gear, and ski lessons.

Once skiers are on their trip, WeSki's technology continues to provide a stress-free experience by automatically coordinating all trip components, so skiers can relax and enjoy their ski holiday without worrying about the logistics.

We released our product just a bit less than 3 years ago and are already approaching $100M in sales while growing profitably!

Website: https://www.weski.com/