Chargeback Team Lead

As the Chargeback Team Lead, you will play a major role in managing and optimizing our chargeback processes. You’ll lead a team responsible for handling chargeback management, analyzing trends, and providing insightful reports. Your expertise will contribute to minimizing financial losses, improving operational flow, and optimizing the Payments operations.

Responsibilities:

1. Chargeback Management:

• Develop and implement strategies to reduce chargeback rates and recover revenue.
• Oversee the end-to-end chargeback process, including dispute resolution, documentation, and communication with chargeback vendors and payment service providers.
• Collaborate with cross-functional teams such as Fraud Prevention, Customer Support, and Finance and Technical Support to address chargeback-related issues.

2. Data Analysis and Reporting:

• Analyse chargeback trends, identify patterns, and recommend proactive measures.
• Create regular reports on chargeback metrics, including win/loss rates, reasons for chargebacks, and financial impact.
• Present findings to senior management and propose actionable insights.

3. Process Improvement:

• Continuously evaluate existing chargeback processes and identify areas for enhancement.
• Work closely with development teams to improve chargeback automation and streamline workflows.
• Stay informed about industry best practices and regulatory changes related to chargebacks.

4. Relationship Management:

• Collaborate with external partners to resolve complex chargeback cases.
• Maintain strong relationships with payment processors and other relevant stakeholders.

Requirements:

• Minimum 3 years of experience in chargeback, Payments or Fraud Prevention.
• Proficiency in analysis skills such as SQL and Excel.
• Experience in leading a team- advantage.
• Bachelor’s degree in a relevant field (e.g., Business, Finance, or Economics).
• Strong analytical skills with the ability to interpret data and draw actionable conclusions.
• Excellent communication skills, both written and verbal.
• Familiarity with payment industry regulations and chargeback rules (e.g., Visa, Mastercard, etc.).