Field Service Engineer- UK

ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+™ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications, such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. With the introduction of Nutrition Management 2.0™ to critical care patient scoring systems, the smART+™ platform monitors, analyzes, and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+™ platform improves the standard of care and helps ICU patients recover faster.

As a Field Service Engineer at ART MEDICAL, you are vital to ensuring the operational excellence and reliability of our smART+™ platform within ICU rooms across client facilities. Specializing in technical support, your role encompasses a wide range of responsibilities, from installation to ongoing maintenance of all ART MEDICAL products.

Location: Opportunity for an extended business stay in UK.

Key Responsibilities:

• Provide both remote and on-site technical support, perform installations and corrective maintenance for the smART+™ platform specifically within ICU environments.
• Utilize the company's proprietary technician software (TechSoft) to deliver efficient remote support for the smART+™ platform products.
• Resolve technical issues efficiently, documenting troubleshooting steps and outcomes in the company database to maintain high accuracy in service records.
• Conduct training sessions for service personnel and distributors, focusing on the technical maintenance and operation of the smART+™ platform to ensure consistent, high-quality support in ICU settings.
• Develop and maintain comprehensive service documentation, including detailed service and installation manuals, to standardize maintenance procedures and ensure clarity and consistency.
  
  

• B.Sc. or Practical degree in Biomedical/Electrical Engineering, or a closely related field.
• A minimum of 3 years of experience in field service engineering, preferably in the medical device industry.
• Demonstrated expertise in technical maintenance, troubleshooting, and repair of medical devices and software, particularly in ICU settings.
• Proven ability to work collaboratively in cross-functional teams, with a strong commitment to achieving shared objectives and delivering excellent outcomes.
• Native or bilingual proficiency in English.
• Flexibility to work unconventional hours, including 24/7 shifts.
• Ability to travel both domestically and internationally (UK) to provide onsite support.