About Us:

LiveDNS is an Israeli based company and one of the biggest Hosting and Cloud providers in Israel. Our customers come to us because they trust us with their websites, servers, emails, and other IT solutions. Our first line support team have the technical experience to help with and understand complex issues and there is always an option to escalate to our System/DevOps professionals.

At LiveDNS, our entire team is united by a shared commitment to ensuring our clients' complete satisfaction with our support and services. We’re a small friendly team, with a hard-working mentality. We follow best practices, and we’d rather get things done properly than rush and do a less than perfect job. We won’t settle for less than 100% customer satisfaction. 

In your role, you will focus on customer service, customer collection, customer care, customer retention and customer relations. 

We are looking for a customer-oriented service representative.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Customer Service Responsibilities list:

Manage incoming and outgoing phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Collect from customers and issue invoices

Perform customer retention

Take the extra mile to engage customers

Requirements and skills:

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

We have a fun, positive and exciting atmosphere. If you are a customer oriented, fun-going, and ambitious individual, you’ll make a great fit!

 Our Address:

 LiveDNS Ltd

 4 Bareket st.

 Petach Tikva

• www.livedns.co.il