Technical Support Engineer

Apono is a fast-growing startup in the DevSecOps realm, based in Tel Aviv and NYC.

Apono provides a permission management automation platform with 'just in time' access to cloud assets, databases, Kubernetes clusters, and more.

We help companies automate permission management in a way that allows organizations to stay agile and secure.

We believe that fast movement and developers' ownership do not need to affect the environment's security level.

We strive to be a product-led organization, building a product with fast Time to Value while prioritizing the frictionless developer experience.

We are looking for an exceptional and passionate Technical Support Engineer with an affinity for system programming who wants to be part of a solid elite team.

Responsibilities:

• Provide expert technical support to customers, addressing inquiries related to Apono's products and services.
• Collaborate closely with customer teams including DevOps, engineering, and IT to resolve technical issues and ensure smooth implementation and operation of our solutions.
• Utilize deep technical knowledge of cloud services, security best practices, infrastructure-as-code, and serverless architectures to guide customers effectively.
• Communicate complex technical information clearly and concisely through written documentation and verbal presentations.
• Act as a trusted advisor to customers, offering proactive guidance and recommendations to optimize their use of Apono's solutions.
• Participate in product testing, bug reproduction, and resolution with the engineering team to ensure high product quality and reliability.
• Contribute to the development and maintenance of support tools, documentation, and knowledge base to enhance customer support efficiency.

Requirements:

• Excellent technical knowledge of cloud services and implementation of best practices, with demonstrated experience in security and infrastructure-as-code.
• Proven experience and motivation working collaboratively with customer teams such as DevOps, Engineering, and IT across various skill levels and engineering maturity.
• Strong written and verbal communication skills in English, with the ability to articulate complex technical concepts clearly and effectively.
• Customer-focused mindset with a passion for delivering exceptional support and building strong relationships.
• Advantage: Hands-on programming experience.