Digital Product Manager

Job description: Digital code life management, from the initiation stages, through market and competitor research, functional characterization, UX and design characterization and working with the development teams, launch testing, measurement and product roadmap planning.

Responsibilities / job content • Management, development and implementation of a digital road map for an optimal customer (agent) experience in service and sales in all digital channels.

• Website and application life management: from the initiation phase, development, launch, user testing, A/B Testing, CRO

• Reality of technological solutions, products and digital for business needs and requirements

• Writing characterization documents and business requirements and HLD

• Analyzing customer behavior and formulating product and consumer insights for Way Shoman to achieve an optimal user experience and achieve business goals.

• Designing and managing user experience design (UI-UX)

Job requirements : Analyzing and understanding customer needs, leading advanced processes for user experience design (such as design thinking >>>>>) customer journey planning

• In-depth understanding of the worlds of UI/UX > > > > > > (user experience design)

• Experience in managing projects and digital products with emphasis according to the product manager:

Familiarization with sales systems, work processes with agents, applications and digital processes CRM , chatbot, automation, IVR HR systems and processes

• Experience in process analysis and system analysis and writing HLD >

Education is not a specific requirement

3 years of experience in product management (not projects)