Customer Service Engineer

Customer Service Engineer – PixCell Medical

PixCell develops cutting-edge medical analyzers for live cell diagnostics, leveraging proprietary technology to revolutionize healthcare. We are seeking a passionate, reliable, and forward-thinking Customer Service Engineer to join our dynamic team.

• Job Description:

As a Customer Service Engineer, you will play a crucial role in ensuring customer satisfaction and maintaining high standards of product performance. You will be responsible for addressing customer complaints, resolving technical issues, providing user training on our devices, and fostering strong relationships with customers and distributors worldwide.

·        Respond to and resolve customer complaints promptly and effectively.

·        Troubleshoot and debug multi-disciplinary systems, including mechanics, optics, electronics, and software.

·        Provide comprehensive user training on our medical analyzers.

·        Develop and maintain strong relationships with customers and distributors globally.

·        Set up and operate remote service solutions (advantageous).

·        Ensure compliance with QA requirements, including system traceability, ECO, RMA processes, and document control (ISO, FDA, etc.).

• Key Requirements:

As a support engineer, you must be highly professional, passionate about your work, and a team player. You will be able to combine technical excellence with attentiveness to small details, and the ability to deliver high-quality results on time.

·        Bachelor's degree or Practical Engineering diploma in Mechanical Engineering, Biomedical Engineering, System Engineering, or a related field.

·        2-3 years of experience as a service engineer in a multi-disciplinary systems industry; experience with medical devices is a plus.

·        Strong hands-on technical skills and the ability to understand and troubleshoot complex systems.

·        Basic understanding of QA requirements and processes.

·        Proficient in written and spoken English.

·        Experience in writing procedures and technical documentation.

·        Experience in conducting technical training for customers.

·        Willingness to travel internationally as needed.

• Why Join Us?

At PixCell, you'll be part of a forward-thinking team dedicated to improving medical diagnostics. You'll have the opportunity to work with innovative technology and make a meaningful impact on healthcare worldwide.

If you are a motivated and skilled Support Engineer looking for a challenging and rewarding opportunity, we want to hear from you!

Position scope: full-time and on-site

Location: Yokneam Ilit

Contact: [email protected]